Privacy Policy - Cloudalus

Effective Date: 21/09/2025

  1. Introduction

    This Privacy Policy describes how Cloudalus ("we," "us," or "our") collects, uses, and discloses your personal information when you use our software as a service (the "Service").

    We are committed to protecting your personal information and your right to privacy. When you visit our software as a service and use our products, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

    This Privacy Policy applies to all information collected through our software as a service, as well as any related services, sales, marketing, or events.

    Please read this Privacy Policy carefully as it will help you understand what we do with the information we collect.

  2. Definitions

    To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

    • Cookie: a small file placed on your device to enable certain features and functionality.
    • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Cloudalus.
    • Country: where Cloudalus or the owners/founders of Cloudalus are based, in this case Australia.
    • Customer: refers to the company, organisation, or person that signs up to use the Cloudalus Service.
    • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Cloudalus and use the services.
    • Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
    • Service: refers to the software as a service provided by Cloudalus as described in the relative terms and on this platform.
    • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
    • Website: Cloudalus's site, which can be accessed via https://cloudalus.com/.
    • You: a person or entity that is registered with Cloudalus to use the Services.

  3. Information We Collect

    We collect several different types of information for various purposes to provide and improve our Service to you.

    1. Personal Data

      While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

      • Email address
      • First name and last name
      • Phone number
      • Address, State, Province, ZIP/Postal code, City
      • Cookies and Usage Data

    2. Usage Data

      We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    3. Tracking Technologies and Cookies

      We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

      Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

      You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

      Examples of Cookies we use:

      • Session Cookies: We use Session Cookies to operate our Service.
      • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
      • Security Cookies: We use Security Cookies for security purposes.

  4. How We Use Your Information

    Cloudalus uses the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
    • To fulfill any other purpose for which you provide it
    • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
    • In any other way we may describe when you provide the information
    • For any other purpose with your consent

  5. Retention of Your Personal Data

    Cloudalus will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    Cloudalus will also retain Usage Data for internal analysis purposes

  6. Transfer of Your Personal Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

    If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Cloudalus will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

  7. Disclosure of Your Personal Data

    Business Transactions

    If Cloudalus is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

    Disclosure for Law Enforcement

    Under certain circumstances, Cloudalus may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Cloudalus may disclose your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of Cloudalus
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of users of the Service or the public
    • Protect against legal liability

  8. Third-Party Disclosure

    1. Analytics

      We may use third-party Service Providers to monitor and analyze the use of our Service.

      • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

    2. Payments

      We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

      We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

      The payment processors we work with are:

    3. Cloud Services

      We may use third-party cloud service providers to host our Service and store your data.

  9. Security of Your Personal Data

    The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  10. Your Data Protection Rights

    Depending on your location and applicable laws, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict use of your information. We honor these rights regardless of your location and are committed to providing reasonable access to the information that you have shared with us.

    1. General Data Access & Delete Rights

      Regardless of your location, you can make the following requests regarding your personal data:

      • Access Your Data: You can request a copy of the personal information we have about you. We will provide this information in a structured, commonly used, and machine-readable format.

      • Delete Your Data: You can request that we delete your personal information from our systems. We will comply with this request unless there is a legal requirement for us to keep certain information.

      To submit a data access or deletion request, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

  11. Service Providers

    We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  12. Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  13. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  14. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

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Cloudalus

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